Kathmandu. Banks are no longer limited to depositing or withdrawing money. In recent years, with the rapid expansion of digital banking, banks have become an integral part of everyday life of citizens.

Banking services are no longer limited to bank counters or ATMs. With the development of technology, banking services have reached the hands of the citizens. In today’s hectic lifestyle, digital banking has become indispensable for the customers who prioritize time-saving, easy access and secure transactions. Realizing this change, Citizens Bank continues its efforts to simplify the daily routine of its customers through its ‘Citizens Smart Mobile Banking App’.

With the help of mobile banking app, customers can pay bills of electricity, drinking water, internet, telephone, school fees and other services within a few minutes. Apart from bill payment, other banking services like fund transfer, QR payment, mobile recharge, credit card bill payment, account holder access, mini statement payment, application for cheque book are also available in Nepal.

The bank’s digital banking system has not only saved time but also eliminated unnecessary hassles. Mobile banking service has become an effective medium for everyone from office employees, business persons, students, housewives or those working abroad. The bank’s popularity towards mobile banking is continuously growing as the banking service can be accessed from anywhere and at any time.

On the other hand, the bank has given high priority to the security aspect of its digital services. The bank claims that the use of multiple security systems, OTP authentication, and modern security technology has made the financial transactions of the customers more secure. The bank believes that this has further strengthened the trust of customers in digital banking.

With the expansion of digital payment system in Nepal, the culture of cashless transactions has also grown. As the use of QR payments is becoming widespread in shops, restaurants, hospitals, schools to public services, the ‘Citizens Smart Mobile Banking’ app is working to easily connect the customers with modern financial services.

According to the bank, the main objective of the organization is to develop the service keeping in mind the needs and lifestyle of the customers. Therefore, the bank has been continuously adding new features to make digital banking more effective, simple and user-friendly. The bank has continued the practice of modifying the service by giving priority to the suggestions of the customers. Banking service is not just a medium of transaction but it is developing as an important infrastructure to ease the daily life of the citizens. Digital banking is making it easier for various financial activities that take place from early morning to before going to bed at night. At the heart of this change is Citizens Bank trying to make smart banking an integral part of daily life.

The bank has been providing banking services from 200 branches, 168 ATMs, three extension counters and 74 branchless banking units across the country. The bank has been providing easy and secure banking experience to millions of customers through mobile banking, internet banking, advance payment and various digital financial services along with strengthening digital infrastructure in addition to the physical network.