Kathmandu. It has been found that the problem of withdrawing money from ATMs is deducted from the account, but the cash does not come. On Arthasarokar. com, there are many complaints that the balance of withdrawing money from the ATM has been deducted in recent times, but the money has not come. And the complaint that this problem has troubled many people has also increased in recent times.

If you face a problem that the money is deducted from the account while withdrawing money from the ATM but the cash does not come, then you should inform the bank immediately. This issue has come to the attention of the general public after such complaints started coming widely from the customers of banks and financial institutions. Bankers have stated that this problem is especially due to congestion time, technical glitches, network disruptions, and lack of regular maintenance of ATM machines.

However, customers have said that they are suffering a lot of losses due to such problems. Talking to ArthaSarokar, a person said, “It was 4 o’clock, I did not have cash, I am a student, and I do not have money, my parents send me five to 6 thousand, the same money covers my expenses, I went to the ATM to withdraw money, the money was deducted from the account but the cash did not come out, I sat near the ATM for 10, 15 minutes, but the money did not come, I heard on social media, if there was such a problem, I should inform the bank immediately, they informed me, they said that the money will be returned for 24 hours, I said in the beginning, I am a student, I don’t have a single rupee anymore, now I have come to withdraw money, do I have to wait for 24 hours, do not eat anything, my need will be fulfilled only after 24 hours, this problem should be completed within 24 minutes, this is my complaint.” ‘

Now let’s know when the ATM service started in Nepal?

The ATM service in Nepal was first launched in 1995 by Himalayan Bank. It is believed that the first ATM machine installed in Kathmandu introduced digital services in the Nepali banking sector. Until that time, banking services were dependent only on counters, where customers had to stand in long queues to withdraw cash or get other services. With the operation of ATMs, the facility of withdrawing cash for 24 hours has become very easy for customers. Initially, the ATM service was limited to a limited number of customers and locations. Many people were less aware of its use, and the habit of using cards had not been developed.

However, as banks gradually increased their investment in technology, other banks such as Nabil Bank, Standard Chartered Bank, Nepal Investment Bank, and others also started expanding their ATM services. Along with this, the distribution of ATM cards, the use of debit cards, and the development of interbank networks have made the service more accessible and accessible. However, at present, thousands of ATM machines are operating all over Nepal. These are expanding from urban areas to rural areas. ATM services are now not only able to withdraw cash but also provide various services such as balance check, mini-statement, mobile recharge, PIN change, etc.

Although the role of ATMs has changed a bit with the development of digital banking, mobile banking, and QR payment systems in recent times, it is very important for cash transactions. However, although the importance is high, sometimes it creates a lot of trouble.

Why is there a problem withdrawing money from the ATM machine?

When customers try to withdraw money from the ATM machine, even if the ‘transaction is successful’ on the screen, the cash does not come out and the money is deducted immediately from the account, which has caused a lot of trouble for the service customers. In some cases, it takes a few hours or days to automatically withdraw the money, while some customers have complained that the money has not been returned even after a long time.

According to the bank, such problems are often caused by poor network, server down, or running out of cash in the ATM. However, banks are using various security systems to protect customers from such problems. But in practice, many customers have been criticizing that these systems are not effective enough. Banks have been warning customers about how to avoid such problems and what to do if there is a problem.

If the cash is not received while withdrawing money from the ATM but the amount has been deducted from the account, it is very important to inform the concerned bank immediately. Customers should clearly provide the location, date, time, and transaction details of the ATM booth. This will help the bank to identify the problem and speed up the refund process.

Nepal Rastra Bank (NRB) has also taken this issue seriously and directed banks and financial institutions to improve ATM services. It has emphasized the need to develop a quick and effective system to address customer complaints. In addition, banks have also been warned about regular monitoring, maintenance, and provision of adequate cash of ATMs.

Bankers have also advised customers to take some precautions. The risk can be reduced by adopting measures such as using a reliable and less crowded ATM, carefully reading the message on the screen while making a transaction, and not making another transaction immediately if the money does not arrive.

What are the precautions to be taken when using an ATM machine

1. Always use a machine that is always in a bright and safe place when using an AT

M. 2. Keep your PIN number secret and type

so that no one else can see it. 3. Don’t give ATM cards to anyone, even if it’s the person who is helping

them. 4. Don’t go out counting cash after withdrawing money

5. After using the ATM, make sure the session ends by pressing the cancel button

6. In case of any problem, contact the official number of the bank instead of the stranger

7. Anyone can watch in a crowd, so keep your transactions confidential

8. Do not be busy on mobile while using the ATM, be aware of the situation around

9. If the card is lost or there is a wrong transaction, immediately inform the bank and take the necessary steps

10. Use special caution when using the ATM alone at night

It is said that there will definitely be a little hassle when you take more facilities. Although it is the responsibility of the banks to make the ATM service easy and reliable, the alertness of the customers is equally necessary. Therefore, use the ATM carefully without hurrying while using the ATM. The ATM service, which started in the year 2052 B. S., has contributed significantly to the transformation of the banking sector in Nepal from the traditional system to the modern digital system. With the development of more technology in the coming days, the general public expects that the ATM service will become more secure, fast and customer-friendly. with video:

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